At Oumya (Phydigi Health Private Limited), we strive to deliver your products in excellent condition and in the fastest time possible. We ensure that every order placed through www.oumya.co is carefully processed, packed, and shipped with complete safety and care.

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1. Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• Once your order is processed and dispatched, you will receive a confirmation email or message with tracking details.

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2. Shipping Time

• Delivery timelines typically range between 3–7 business days depending on your location and shipping partner serviceability.

• In some cases, delivery times may vary due to factors beyond our control such as courier delays, weather conditions, or local restrictions.

• Please note that delivery timelines are estimates and not guaranteed.

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3. Shipping Charges

• Shipping charges (if any) will be mentioned at checkout before completing your purchase.

• We may offer free shipping on selected products, offers, or order values as specified on our website from time to time.

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4. Order Tracking

Once your order has been shipped, you will receive an email or SMS with your tracking number and courier partner details.
You can use this information to track your shipment directly on the courier partner’s website or through our tracking page if available.

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5. Delivery Attempts

Our courier partners will make up to two delivery attempts.
If the package remains undelivered after these attempts, it may be returned to us. In such cases, additional shipping charges may apply for re-dispatch.

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6. Damaged or Tampered Packages

If you receive a package that appears to be damaged, tampered with, or opened, please do not accept the delivery.
Kindly inform us immediately at support@phydigihealth.com or call +91-8976685656 so that we can resolve the issue promptly.

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7. Incorrect or Incomplete Address

Please ensure that your shipping address and contact details are entered correctly at the time of checkout.
Oumya will not be responsible for orders delayed, lost, or returned due to incorrect or incomplete address details provided by the customer.

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8. Delivery Areas

We currently deliver across India to serviceable pin codes covered by our courier partners.
If your location is not serviceable, our support team will contact you to provide alternative solutions or a refund.

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9. Delays and Force Majeure

Oumya shall not be held liable for any delay in delivery or non-delivery due to circumstances beyond our control, including but not limited to natural disasters, strikes, transportation delays, pandemics, lockdowns, or other unforeseen situations.

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10. Contact Us

For any questions, shipping inquiries, or delivery-related concerns, please contact us at:

Email: support@phydigihealth.com
Customer Care Number: +91-8976685656
Address:
Phydigi Health Private Limited
Building No. 2, 509 C Wing, Mhada City, Mahatma Fule Bazar,
Nagpur, Maharashtra, Pin Code - 440018
Website: www.oumya.co